FAQs

How do I choose the right size?

Sizes are based on the bracelet circumference (measuring around the length of the bracelet).

SMALL    - 7" (178mm approx.)
MEDIUM - 8" (203mm approx.)
LARGE    - 9" (228mm approx.)

Measure your wrist where you want to wear your bracelets using a flexible tape measure, or make on a mark on a piece of paper wrapped around your wrist. Measure it not too tight, not too loose.

Then measure that paper length against a ruler to find out how many inches or cm it is. This is the circumference of your wrist.

Example: My wrist at its thinnest measures 6” so I wear a size 7”.  Anything smaller can get uncomfortably snug and I also wear several bracelets so the width of my wrist increases as they move up my arm.  I comfortably wear several stacks in size 7”. This also allows for the width of the beads themselves as well.

How to measure your wristHow to measure your wristHow to measure your wrist

 

Do you offer worldwide shipping?

Yes, with some exceptions!

Due to customs restrictions we do not ship to some countries including India or Russia.

If you order from within South Africa we ship via local courier and the rest of the world we ship via Fedex from Istanbul, Turkey.

FEDEX usually takes 2-5 days once shipped. 

We offer free shipping when you spend over US$99.

Please note that some countries may charge import duties, which is your responsibility.

NOTE: CHANGES TO EU VAT RULES

From July 1, 2021, VAT will be charged on all commercial goods imported into the EU, regardless of value. 

For consignments with a value of €150 or below, will be collected from the end-customer by the customs declarant (FedEx). This means that the customer will need to pay any relevant import duties to Fedex who will in turn may the relevant authorities.

Learn more: https://www.fedex.com/en-za/eu-vat-changes.html

 

How do I care for my bracelets?

We recommend rolling your stretch bracelet on and off your wrist to avoid over-stretching or potential breakage.

Avoid contact with water and other liquids such as perfumes and lotions, as this will void your 1 year warranty.

Semi-precious stones vary by nature making each bracelet completely unique. Brass will naturally tarnish and patina over time due to exposure to the elements and your skin, I LOVE this natural ageing as a unique characteristic and it's one of the reasons why I love using brass.

 

To clean use a new, clean cloth and gently buff them clean.

We also recommend keeping your gorgeous bracelets inside the jute bag they arrived in, when not in use.

 

Is the bracelet waterproof/resistant?

While our stone and metal bracelets are 'waterproof', be aware that the metal components, especially the brass will tarnish and patina and it will also weaken threads on our adjustable style bracelets, so it’s best to avoid any liquids including perfumes and moisturisers as this will void your warranty.

Wooden bracelets definitely should not get wet as they may swell and break.

 

What do I do if my bracelet breaks?

We offer a 1 year warranty on all of our bracelets! If your bracelet breaks (not due to contact with liquids), please contact us through our contact page. Please be prepared to send us your first and last name, shipping address, order number, and once we respond, a picture of your damaged bracelet. 

 

What material is the bracelet made out of?

We use a selection of carefully sourced semi-precious stones, metals including brass, various woods and thread/cord.

We use genuine semi-precious gemstones and these include naturally occurring 'inclusions' and 'imperfections'. These are not considered flaws, but are a gorgeous part of their natural qualities and do not qualify as a reason for a refund. 

 

Do your bracelets contain animal products?

Absolutely not. We are proud that our products are all vegan and do not contain animal products.

 

Are the bracelets and packaging eco-friendly?

Absolutely! We pride ourselves on being socially and environmentally conscious and the quality of our bracelets mean they will be a keepsake, not a disposable piece. Our packaging is also reusable and recyclable.

 

Where do the raw materials for the bracelets come from?

We source our raw materials from all over the world and where possible as by-products left over from other industries, such as our coconut wood beads - coconut palm trees are a by-product of coconut growing so this means that they are only cutting down trees that have reached the end of their commercial life. Instead of burning them they are used for creating something useful and beautiful.

 

Are they sustainable?

We make quality keep-sake bracelets that can be passed down for generations and take pride in creating a product that isn’t disposable, along with our packaging, which is reusable and recyclable.

 

Who makes them? 

We’re proud to help support individual artisans and look forward to showcasing each one personally in future on our blog. Our bracelets are all handmade by a small group of women in Turkey and South Africa and our metal components are handmade by a metal atelier based on Shannon’s designs.

 

Who benefits from the profits? I see you have charities receiving 50% of purchase price - what happens to the rest?

As a for-profit company we aim to build a sustainable business that can support itself and continue to make a significant difference to wildlife conservation by continuing to add more charity recipients. The cost of running a business are significant and as such any money coming back in the business is being invested into growing it. As an example our charity bracelets donate 50% of the purchase price to our charity recipients, the remaining money goes into sourcing materials and making the bracelets, warehousing & distribution costs, packaging & marketing, staff salaries, along with the general ongoing costs associated with running a business, like website hosting & development, e-commerce & merchant fees, public relations, photography, content creation, copywriting and software subscriptions.

 

Can I return my bracelet?

If you ordered the wrong size, please contact us through our contact page and return your bracelet so we can replace it with the size you want.  The cost of resending the replacement bracelet is the responsibility of the customer.

We use genuine semi-precious gemstones and these include naturally occurring 'inclusions' and 'imperfections'. These are not considered flaws, but are a gorgeous part of their natural qualities and do not qualify as a reason for a refund. 

 

Can I cancel my order?

Unfortunately we do not accept cancellations once an order has been placed. Feel free to contact us within the first 1 hour of placing your order if you want to request a change of size or style that matches the value. We will do our best to accommodate but cannot make any guarantees.

 

Can I purchase any of Shannon Wild’s prints?

So glad you asked! Well yes, you certainly can … check them out on our PRINTS page.

You can also learn more about Shannon over at shannonwild.com